About John and His Book; Service by the Boxes
John is a United States Marine veteran who has had a successful 25-year career in the Product Support Industry. He started as a Construction Equipment Mechanic and worked his way up to be a Field Service Mechanic. John was promoted to Service Manager and eventually to Branch Manager of a Construction Equipment dealership. Then he accepted a position as a Field Service Representative for a major agricultural equipment manufacturer. In his last role before entering the Recruiting and Consulting Industries, John was Director of Product Support at a successful heavy equipment dealership. John is also the author of the book Service by the Boxes, a manual on how to run a best-in-class service department.
John enjoys spending time with his wife who was his high school sweetheart. They both love anything outdoors from gardening and landscaping to camping and hunting. They have three beautiful children who are involved in sports and enjoy the outdoors as well.
Service by the Boxes
Want to take your service department to the next level? This book provides a practical approach to service management, addressing real-world issues that dealerships face every day. With its clear and concise best-in-class practices, Service by the Boxes empowers you to drive success in your service department from day one. Increase customer satisfaction and market share with the principles in this must-read book.
If you are tired of controlled chaos in your service department then read this book. Most dealerships lack a service process and instead rely on hiring an all-star service manager who doesn't exist. What if you could develop and document a service process? This is where "Service by the Boxes" comes in. This book provides easy-to-understand principles that can be applied to any dealership's service department for immediate improvement. Remember, service is a process, and understanding it is key.
You can improve your service department’s profit margin while also increasing customer satisfaction with this easy-to-read practical book that provides real-world solutions to everyday issues faced by dealerships. By understanding and following the process outlined in the book, you can be best-in-class no matter your customer base, technician talent pool, parts supply issues, or the brand or type of equipment you’re repairing. Service by the Boxes takes a complicated issue and makes it understandable and manageable, empowering you to drive success in your service department from day one.
You can get ahead of the competition by learning the principles of success in the heavy equipment industry from John, a USMC veteran with 25 years of experience in the heavy equipment industry. This book is based on John’s real-world experiences as an equipment technician, service and branch manager, OEM service representative, and Director of Product Support for a 9-location equipment dealer. Gain valuable insights from John’s career and apply them to your success in the industry. One of the best investments you will ever make in your service department. Service by the Boxes is an investment that will deliver instant ROI.
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